We process and send orders during our main service hours, Monday to Friday, from 9:00 am to 6:00 pm Pacific Daylight Time. Orders which are placed out of this time will be processed on the next following business day.
All deliveries are handled by our shipping partner United States Post Office.
As soon as an order is made and the payment has been received and authorized, we try our very best to ship your item(s).
Please note that we are stating the estimated delivery time, and Roya's Collections cannot be held accountable for any third party.
Returns & Refunds
Roya’s Collections wants you to be satisfied with your purchase. If you are not pleased with your purchase, you may return it within 14 days of delivery in its original packaging, undamaged, and unworn condition. Please notify us via email on firstname.lastname@example.org before the return. Please bear in mind that due to the nature of our jewelry, items may be different to the ones shown in the photographs. We strive to display and describe as accurately as possible as well as showing the colors of our jewelry at their best, however as computer screens vary, we cannot guarantee the full accuracy of any color. Any items containing freshwater pearls and/or stones are not symmetrical in size and shape, which makes our jewelry very unique.
After we receive and verify the item(s) is as originally sent, we will issue a full refund within 5 business days. Special orders are non-refundable.
P.O. Box 2937
Cupertino, CA 95015
Conditions Of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.